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Orders may be placed online at www.jemmawynne.com at any time and via phone 212-980-8500 Monday-Friday 10am-5pm EST.
Once we have received your order, you will receive an email confirmation acknowledging the details of your order. This email is recognition that we have received your requested order. Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our online boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 48 hours and will not be charged for orders that cannot be fulfilled.
Expected order delivery times will be confirmed within 48 hours by a sales representative. Most items will ship immediately, provided the items are in stock. If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 4-8 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships.
Should you need your order before that time frame, please email email@example.com with your rush request. If this is possible, a sales representative will notify you.
All in stock orders that are confirmed Monday-Thursday before 12pm EST will be processed and delivered within 2 days. All in stock orders confirmed on Friday before 12pm EST will arrive by Tuesday the following week.
JEMMA WYNNE reserves the right at any time to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled.
JEMMA WYNNE accepts all major credit cards (Visa, MasterCard and American Express). For security, your billing address must match the address on file at your credit card company. If there is a discrepancy, there will be a delay in processing the order. We do not accept Discover cards, checks or money orders.
Full payment is due before any order is processed and produced. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
JEMMA WYNNE does not charge sales tax for orders delivered in the United States with the exception of deliveries in the state of New York, in which applicable sales tax will be added to the order amount.