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For repairs, please email firstname.lastname@example.org with the item in need of repair, photo of damage, what repair is needed, original sales order #, and your contact information.
If we determine that we can accept your repair, we will provide you with a Return Authorization (RA) number and shipping instructions. This RA number must be marked clearly on the exterior of your package. Packages without an RA number will not be signed for and will be returned to the shipper at their expense. Customers are responsible for all costs incurred in shipping the item to us, and we will invoice you for the cost of return shipping.
Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.
We guarantee our jewelry against defects in manufacturing. In order to maintain this guarantee of craftsmanship, all repairs, alterations, or sizing must be performed by JEMMA WYNNE. If you opt to have any repair, alterations, or sizing performed by anyone other than JEMMA WYNNE, we relinquish any and all liability for that particular piece of jewelry. We reserve the right to determine whether or not merchandise sent for repair is found defective due to manufacturing or customer’s mishandling.